Shipping Policy Overview
All orders placed with Wai Lun Limited are processed and dispatched from our fulfillment facilities. Wai Lun Limited ships women's shoes to the destinations we serve, and every order is packed to protect the footwear during transit. Shipping options, costs, and available destinations are presented at checkout before you complete your purchase. By completing a purchase on slippersoid.com, you accept the shipping terms described in this document.
Order Processing
Orders are reviewed and prepared once payment is confirmed. Processing begins on the next business day after your order is placed. Orders placed on weekends or public holidays are processed on the following business day. You will receive a confirmation message at the email address provided during checkout once your order has been accepted.
Delivery
Delivery timelines vary by destination and by the shipping method selected at checkout. Delivery occurs within the standard timeframe communicated for your region at the time of purchase. Delivery estimates are not guarantees, and Wai Lun Limited is not responsible for delays caused by carriers, customs authorities, or events outside our control. Tracking information is provided when it becomes available. You are responsible for providing a complete and accurate delivery address.
Returns Policy
You may request a return within 14 days of receiving your order. This is a strict no-reason return policy, which means you are not required to state a reason for the return. The 14-day period begins on the date your order is delivered. Requests submitted after the 14-day period has expired are not eligible for a refund.
Return Eligibility Conditions
To be eligible for a return, the following conditions apply:
Items must be unused and in original packaging.
Items must be returned in the condition in which they were received.
Items must be accompanied by all original components delivered with the order.
Items must not show signs of wear, alteration, or damage caused after delivery.
Items that do not meet these conditions are not returnable and may be refused, and refused returns are sent back to the customer.
Return Shipping Costs
You, the buyer, completely bear the return shipping costs. Wai Lun Limited does not reimburse, prepay, or refund return shipping charges under any circumstance. Return shipping costs are your sole responsibility, and we recommend using a trackable shipping service because we cannot confirm receipt of items that do not reach us.
Step-by-Step Return Process
Step 1: Submit your return request within 14 days of receiving your order by contacting Wai Lun Limited at [email protected].
Step 2: Provide your order number, the items you wish to return, and the date you received your order.
Step 3: Wait for written confirmation and the return instructions from Wai Lun Limited before sending any item.
Step 4: Pack the items securely in their original packaging together with all original components.
Step 5: Ship the package to the address provided in the return instructions. The recipient must be Wai Lun Limited, the contact phone is +852 9344 4410, and the specific return address is Flat 38, Block 6, Coastal Skyline, 35 Man Tung Road, Tung Chung.
Step 6: Send the tracking number to [email protected] so we can monitor the return.
Step 7: Wait for inspection. Once the returned items are received and inspected, we will notify you of the outcome of your return request.
Refund Processing
Approved refunds are issued to the original payment method used for the purchase. The refund arrival time is at least 14 days from the date we approve your return. Refund processing begins only after the returned items have been received and inspected. The time required for the funds to appear in your account depends on your payment provider and your financial institution. Wai Lun Limited does not control these processing timelines.
PayPal Refunds
PayPal refunds take at least 14 days to process. In some regions, local laws require up to 30 days for PayPal refunds. Where local law requires a longer period, the legally mandated period applies to your PayPal refund. Wai Lun Limited complies with the refund requirements that apply in the regions we serve.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt of your order. This claim window is identical to the window stated in our Terms of Service. Claims submitted after 7 days from receipt are not accepted. To submit a claim, contact [email protected] with your order number, a description of the damage or defect, and photographs of the item as received. Do not discard the item or its packaging before your claim has been reviewed.
Order Cancellations
You may request cancellation before your order is dispatched. Once an order has been dispatched, it cannot be cancelled and must be handled through the returns process described in this document.
Contact Information
Questions about shipping or returns may be directed to Wai Lun Limited at [email protected]. You may also call +852 9344 4410 or write to Flat 38, Block 6, Coastal Skyline, 35 Man Tung Road, Tung Chung.