Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
Privacy Policy Overview
Wai Lun Limited operates the online store located at slippersoid.com and sells women's shoes to customers. This Privacy Policy explains the categories of information we collect from visitors and buyers, the purposes for which we use that information, the circumstances under which we share it, and the choices available to you. By browsing slippersoid.com or placing an order, you accept the practices described in this document.
Information We Collect
We collect information you provide directly when you create an account, place an order, subscribe to our newsletter, or contact our support team. This information comprises your full name, email address, shipping address, billing address, telephone number, and order history.
We collect technical information automatically when you visit slippersoid.com. This technical information comprises your IP address, browser type and version, operating system, device identifiers, referring URLs, pages viewed, and the timestamps of your visits.
Payment Information
All payment transactions on slippersoid.com are processed by third-party payment gateways. We do not collect, store, or process full credit card numbers, card expiration dates, or card security codes. The payment gateway receives your payment credentials directly, and Wai Lun Limited receives only a transaction confirmation, the last four digits of the payment card, and the payment status. We retain no payment card details on our servers at any time.
How We Use Your Information
We use the information described above to fulfill and ship your orders, to process returns and exchanges, to send order confirmations and delivery updates, to respond to your inquiries, to maintain your account, to prevent fraudulent transactions, to personalize product recommendations, and to send marketing communications when you have opted in. We also use aggregated data to measure store performance and to improve our product catalog and website design.
Cookies and Tracking Technologies
slippersoid.com uses cookies, pixels, and similar tracking technologies. Essential cookies keep items in your shopping cart and maintain your session during checkout. Analytical cookies record how visitors navigate our pages so we can improve site structure. Advertising cookies allow us to display relevant women's shoe promotions on partner platforms. You can disable cookies through your browser settings. Disabling essential cookies prevents checkout from functioning correctly.
Marketing Communications
We send promotional emails only after you provide consent. Every promotional email contains an unsubscribe link. You may withdraw consent at any time by using that link or by writing to [email protected]. We continue to send transactional messages that relate to orders you have placed, because those messages are necessary to complete your purchase.
Sharing Your Information
We share personal information with shipping carriers to deliver your orders, with payment gateways to complete transactions, with email service providers to send transactional and marketing messages, and with analytics providers to evaluate website traffic. These service providers receive only the information necessary to perform their functions. We disclose personal information when required by law, when responding to a valid legal request, and when necessary to protect the rights, property, and safety of Wai Lun Limited, our customers, and the public. We do not sell personal information to third parties.
Data Retention
We retain account information for as long as your account remains active. We retain order records for the period required to satisfy tax, accounting, and legal obligations. We delete marketing contact information when you withdraw your consent. We remove technical log data once it is no longer needed for security and analytical purposes.
Data Security
We protect personal information with encrypted connections, access controls, and restricted internal permissions. Only authorized personnel access customer records. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information you send to us.
International Data Transfers
Our service providers operate in multiple countries. Your personal information may be transferred to and stored in a country other than your own. When we transfer personal information across borders, we apply contractual safeguards that require the receiving party to protect that information to the standard described in this Privacy Policy.
Your Rights
You may request access to the personal information we hold about you, request correction of inaccurate details, request deletion of your account and associated data, withdraw marketing consent, and object to specific processing activities. Submit your request to [email protected]. We respond to verified requests within the timeframe required by applicable law.
Children's Privacy
slippersoid.com is intended for users who are at least eighteen years old. We do not knowingly collect personal information from children. If we learn that a child has provided personal information, we delete that information promptly.
Third-Party Links
slippersoid.com contains links to external websites operated by other parties. We are not responsible for the privacy practices or the content of those websites. Review the privacy policy of every external website you visit.
Changes to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our practices or in legal requirements. The revised version takes effect when it is published on slippersoid.com. Continued use of slippersoid.com after publication constitutes acceptance of the revised policy.
Contact Us
Direct questions about this Privacy Policy to Wai Lun Limited at [email protected], by telephone at +852 9344 4410, or by mail at Flat 38, Block 6, Coastal Skyline, 35 Man Tung Road, Tung Chung.